Where is my order?

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Order Placed
Your order is placed sucssefully.
In Production
Your order is being crafted with utmost care.
Shipped
Your order is shipped to be delivered fast and safe.
On the way
Your package is on the move and will be with you soon.
In Delivery
The courier has collected your order, it's en route to your address.
Product Delivered
Your order has been delivered by the agent. We hope you love it!
Order Date 4 March 2025
12.48
Order Summary 1 Item
1 Shipment
Owner Info George Russel
Newyork, NY

Order Status: In Production

Estimated Shipping Date: 29 Jan - 02 Feb

Estimated Delivery Date: 29 Jan - 02 Feb

1
Order Placed
Your order is placed sucssefully.
2
In Production
Your order is being crafted with utmost care.
3
Shipped
Your order is shipped to be delivered fast and safe.
4
On the way
Your package is on the move and will be with you soon.
5
In Delivery
The courier has collected your order, it's en route to your address.
6
Product Delivered
Your order has been delivered by the agent. We hope you love it!

Where can I find my order ID?

You can find your order ID in the order confirmation email we send when your order is placed. It usually starts with #E101 followed by a set of numbers. If you have multiple orders, you can track them separately.

How long does production take?

Production typically takes 4 to 6 business days, depending on the item or on time of the year. You can see product pages for each item for an accurate production time and shipping date. Thanks for your patience!

How long does shipping take?

Shipping usually takes 2–3 business days after production is complete. We'll send tracking details once your order is on its way! Please note that the shipping time and production time are two separate things.

Can I change my address during shipment?

You can change your address only before your order is shipped. Unfortunately, we're unable to modify shipping addresses once an order is in transit.

My tracking shows

We completely understand how frustrating this must be! You can check the proof of delivery image on the carrier's tracking page—sometimes it helps locate your package. If you can't find it or still need assistance, please email us at service@eternate.com, and we'll do everything we can to help.