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SUMMER SALE - 10% OFF SITEWIDE WITH CODE “SUNNY10”
SUMMER SALE
10% OFF SITEWIDE WITH CODE “SUNNY10”
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At Eternate, our mission is to accompany you and your most cherished memories with timeless pieces of jewelry that will bring joy for a lifetime and beyond. To make sure you have a piece of Eternate jewelry that you are completely happy with, we offer a complimentary 30-day return and exchange policy for all our US customers (For international customers we can't offer free returns and exchanges at the moment). Whether you wish to exchange an item for a different size or style, or return it for a refund, we’ve got you covered. Below, we’ve outlined our simple and straightforward process for exchanges and returns, as well as some essential guidelines to ensure a seamless experience. Please go through the entire page to make sure you understand the rules and exceptions.
We want you to love every piece of jewelry you purchase from Eternate. That’s why we offer a 30-day window for exchanges and returns, starting from the delivery date. If, within this period, you find yourself not completely satisfied with your purchase, you can take advantage of our free exchange and returns service. You may find the details of the easy three-step processes below.
Please note that the following items are not eligible for returns:
Eternate is committed to providing high-quality jewelry at competitive prices. To ensure a satisfactory return and exchange service for our customers, we have a policy against comparison purchasing. Comparison purchasing is the act of buying multiple products with the intention of keeping one and returning the others. If we suspect that an order is a comparison purchase, the items may not qualify for our standard return policy. This means that you may not be able to return the items for a refund or exchange. We understand that sometimes people need to compare products before making a purchase. However, we ask that you only order one product at a time if you are unsure of which one you want. This will help us to ensure that our customers are able to receive the products they want and that our business remains profitable.
If you are not sure about your ring size and need help choosing the best option please feel free to check our dedicated sizing help page or use our home try-on service, through which you can try our wedding bands at your home’s convenience. We strive to provide our customers with the finest jewelry and exceptional service. If you have any questions or concerns regarding our exchange, returns and refund policy, or the eligibility of an item, our dedicated customer service team is always ready to assist you. Feel free to reach out to us at service@eternate.com and we'll be more than happy to help you. Your satisfaction is our priority and we look forward to serving you with the utmost care and attention to detail.