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Applied on all items
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At Eternate, our mission is to provide our valued customers with timeless pieces of jewelry that bring joy and lasting memories. We understand that sometimes preferences change, and that's why we offer a complimentary 30-day return and exchange policy for all US customers. Whether you wish to exchange an item for a different size or style, or return it for a refund, we've got you covered. Below, we've outlined our simple and straightforward process for returns and exchanges, as well as some essential guidelines to ensure a smooth experience.
Complimentary Returns and Exchanges
We want you to love every piece of jewelry you purchase from Eternate. That's why we offer a 30-day window for returns and exchanges, starting from the shipping date. If, within this period, you find yourself not completely satisfied with your purchase, you can take advantage of our complimentary return and exchange service.
For Exchanges:
For Returns:
Important Considerations for Returns and Exchanges:
Non-Returnable Items
The following items are not eligible for returns:
Comparison Purchasing Policy
Eternate is committed to providing high-quality jewelry at competitive prices. To ensure that our customers are satisfied with their purchases, we have a policy against comparison purchasing. Comparison purchasing is the act of buying multiple products with the intention of keeping one and returning the others. If we suspect that an order is a comparison purchase, the items may not qualify for our standard return policy. This means that you may not be able to return the items for a refund or exchange. We understand that sometimes people need to compare products before making a purchase. However, we ask that you only order one product at a time if you are unsure of which one you want. This will help us to ensure that our customers are able to receive the products they want and that our business remains profitable. If you are not sure about your sizing and need help choosing the best option please feel free to utilize our Home Try-on Service, through which you can try our wedding bands at your home’s convenience. For more information about our Home Try-on Service please visit the service page.
We strive to provide our customers with the finest jewelry and exceptional service. If you have any questions or concerns regarding our return/exchange policy or the eligibility of an item, our dedicated customer service team is always ready to assist you. Feel free to reach out to us at service@eternate.com, and we'll be more than happy to help you. Your satisfaction is our priority, and we look forward to serving you with the utmost care and attention to detail.